Value Deal

Flip Book

Customer Service

Fantasy World prides itself in offering the highest levels of quality and service as KIDS deserve the best!

Good Service is Good Business, that is why we have two flexible delivery options for our esteemed customers i.e. Home Delivery and Click & Collect. Based on our customers preference both these options enable us to provide convenience and quick delivery of the product to our customers.

In Click & Collect delivery mode, the orders may be ready for collection from as little as 1 hour from the time of the ordering. However, to ensure speedy delivery, these orders need to be placed by 3pm Kuwait Standard Time.

In our Home Delivery option, orders placed before 3pm will be attempted for delivery on the same day. Orders placed after 3pm shall be delivered within 24 hours.

For the convenience of our customers, we have easy payment options, they are: Cash on Delivery (COD), Pay at Store, KNET & all major Credit Cards.

We want you, our esteemed customers to be happy with the orders placed and since all our products are from reputed international brands, we have a flexible Return’s & Exchange Policy. If our product is not as per our customer's satisfaction all items may be returned in an unused condition in their original packaging, within 30 days of receipt of your order with a copy of the Invoice. Faulty items must be reported within 14 days along with the packaging & receipt. Faulty Items shall be attempted to be repaired, else exchanged or as a last option of refunding the amount. All exchanges, returns, refunds & faulty Items need to be returned to any of the Fantasy World showrooms.